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How to be a helpful customer when using customer support

by admin on November 22, 2011

  There seems to be a lot of full going on concerning telephone support and a significant number of people’s complaints when they have to use a company’s system. I felt the need to discuss this to help the customer to understand the role they play when using such a system. To be fair, it [...]

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I’m so sorry!!!

by admin on September 22, 2011

I’ve been been very, very busy lately. I have enrolled full-time back to DeVry after over 20 years (alumnus 1992) to achieve my business degree, I have been working at developing a full HTPC complement and offering for commercial and residential markets, I am continuing to work with existing and new customers for computer support [...]

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The First Step to Home Automation

by admin May 23, 2011

Home automation. It is what many see as our eventual reality when it comes to technology. All of the advances in technology today in the near future all point toward bringing these ‘cool’ electronics into our homes to allow them to help us govern our own homes when we’re there and when we’re not. Building [...]

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I’ve Been Hacked!!!!!

by admin February 22, 2011

Well, not me, but a few of my friends have been of late. I have been receiving a wave of spam emails from them (3 in the last week) that point me to questionable links on the Internet that threaten to further spread the unintentional clicks by a growing number of users online. My best [...]

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The new broadband…

by admin January 12, 2011

I received a mailer last week from a company called Clear Communications. I initially thought little of it. It was in the typical postcard-sized envelope with the see-thru window that shows your name and address. It said something about 4G, which I know to be the next generation wireless broadband standard. I wasn’t familiar with [...]

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I’m baaaaackk!!!

by admin January 12, 2011

It has now been nearly four months since my last post. For those who wonder why I disappeared for so long, I do have a good reason. I was busy writing my first book, “Fire Your Cable Company And Keep All The Channels” and publishing it on Amazon’s Kindle store. It is available for $19.99, [...]

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New Pricing Schedule

by admin October 18, 2010

I have been working on how to get my services to a happy medium between profitability and customer satisfaction. I think I may have a solution that will keep me and my customers happy at the same time. I know, it sounds like the unattainable nirvana, doesn’t it? First, pricing is broken up into four [...]

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New Inspiration

by admin September 17, 2010

I’ve had an epiphany lately after many weeks of very little interest in my HTPC designs. It’s a good thing, too. Because I was beginning to feel like the effort was a lost cause. The purpose of an HTPC is to be able to serve up, and switch between media instantly and without delay. Also [...]

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The future of movies

by admin September 10, 2010

I have been a part of the home automation industry for ten years now. I thought it was so cool to connect your TV’s RCA audio plugs into your surround sound receiver and get bigger sound than your TV by itself. I remember my epiphany one Thanksgiving when I did just that for my parents’ [...]

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Political technology

by admin September 3, 2010

Since my voting years, I have paid attention to what happens in the world of politics. Initially, this was simply because many of the decisions that were made had a huge bearing on what I personally would be doing soon thereafter (being in the Marine Corps does that to you). There were decisions that I [...]

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